Service Hospitality

Would you rather… be “taught” about a topic or be “trained” on a topic?  We thought so.  Teaching is great (and necessary) in some circumstances, but training is where the real value lies in the workplace.  What about claims management? Knowing the theory may be important for some (such as for your trainers, of course), […]

The Canadian Mental Health Association statistics state that in any given year, 1 in 5 people in Canada will personally experience a mental health problem or illness. Furthermore, the statistics show it is estimated that 10-20% of Canadian youth are affected by a mental illness or disorder – the single most disabling group of disorders […]