Service Hospitality

Combating stigma related to mental illness starts with how we use language – something that continuously evolves. In our organizations, we must be aware of any outdated language being used. Everyone can be a champion against stigma when practicing the use of appropriate and respectful language. So, as you communicate with others, be mindful that […]

By Laura Bence, Safety Advisor It’s easy to feel anxious given the rapid progress the virus has made, but the first thing you should do is take a deep breath. Hospitality is about people, including yourself, so before you worry about revenue predictions or ADRs, make sure you, your employees and your guests are as […]

In August of last year, a Saskatchewan man took his own life.  That event in itself is a tragedy, but learning that it was attributed, in part, to his workplace, makes it all the more tragic.  The Saskatchewan Workers’ Compensation Board made a ground-breaking decision when they said there was sufficient information to attribute his […]