Service Hospitality

Combating stigma related to mental illness starts with how we use language – something that continuously evolves. In our organizations, we must be aware of any outdated language being used. Everyone can be a champion against stigma when practicing the use of appropriate and respectful language. So, as you communicate with others, be mindful that […]

Short answer: yes! Can you do anything about it? Absolutely! When one of your employees is injured on the job, it can be challenging to stop everything, do a thorough incident investigation, submit the report and manage the claim. Let’s take a look at Ralph. Ralph experiences a simple back strain while on the job. […]