November 30, 2021 |
Think of five people you know. Are you picturing them? Is it family, is it friends, is it a co-worker? Now think about how one of those five people is living with a mental health problem or illness. Each year one and five Canadians experience a mental illness or addiction problem, and by the time Canadians reach 40 years of age, one in two have or have had a mental illness.
The hospitality industry is one of the top three highest for generalized anxiety disorders and has the second-highest prevalence of mood disorders. Overall, rates of depression are highest in industries that have the most interaction with the public or with clients.
Hospitality workers face immense pressure to satisfy customers, co-workers, and supervisors, with many reporting increased stress from their work. How many frontline workers and supervisors/managers in the hospitality industry are “silent sufferers”? Service Hospitality is bringing to light the issue of mental health and the lack of support for those in the hospitality industry. Service Hospitality identified this gap, and we plan to fill the gap with training and resources! In September 2021, we launched…
Dr. Elaina Guilmette, Ph.D., created both programs. She is a recent Ph.D. graduate from the University of Saskatchewan in the area of Curriculum Studies and an online teacher and course developer at the Sun West Distance Learning Centre. Elaina’s passion surrounding emotional intelligence, wellness, curriculum, and course development was re-directed from the education system to the service industry, where she co-created Service Hospitality’s Psychological Health and Safety course.
Elaina’s approach comes from her in-depth knowledge of mental health, course development, and extensive research on the impact of mental health training. These training programs include emotional stories, researched and proven techniques for managing mental health, and how to connect all of these to the workplace.
Both courses share gripping stories from brave individuals sharing their hospitality stories and how the industry affected their mental health. One of those individuals is Brad… Brad loved his job. He worked 3 to 4 nights a week for 4 to 5 hours a night and was basically paid to party and paid well. Everything was fantastic – until he got a promotion. Usually, when someone gets promoted, it is something to celebrate. Still, for Brad, the added responsibilities and decreased wages brought back something from his past that he thought he had left behind. In this course, Brad talks about his battle with anxiety and how he came close to losing the war. He shares how he forged through and continues to win his fight with anxiety every day.
Tags: anxiety, awareness, education, health, hospitality, HSLC, industry, Psychological Health And Safety, support, training
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