Whether you have one or two employees who need safety training or you are interested in building your health and safety knowledge, Service Hospitality offers training on everything you need. As leaders in your organization, you are responsible AND liable for ensuring your workers’ health, safety and welfare.
Health & Safety Leadership Certification (HSLC) Training is ongoing. It is designed to lead your organization through the process of developing and implementing a Health and Safety Management system at your own pace. Achieve four levels of certification to help your organization reduce injuries, reduce premiums and save lives. More information on our HSLC program can be found here.
*Certificates to be provided upon completion
  How often does your organization conduct inspections? Who conducts the inspections? Effective health and safety inspections are among the most important incident prevention tools in an organization’s health and safety program.
In this online course, you will cover the following:
- How to prepare, conduct and evaluate a workplace inspection
- Types of inspections, covering both formal and informal
- Who should be involved, and in what capacity, for workplace inspections
Recommended for:
All Key Staff who will be overseeing and/or carrying out Workplace Inspections, Managers, Supervisors, Human Resources, Health & Safety Committee Members and anyone who wants to increase their injury prevention knowledge. |
 Do you investigate all incidents, including near misses? Do you have an effective process to ensure all incidents are reported? Incident reporting and investigation is a key method for correcting issues in the workplace to ensure the same incident never happens again. By understanding why an incident occurred, you can be confident you have the tools to correct it in the future.
In this online course, you will cover the following:
- Direct, indirect, and root causes with the understanding of how to prevent all causes from occurring again
- Different types of investigations, including near misses
- How to complete an incident investigation report competently and follow up
Recommended for:
All Key Staff who will be overseeing and/or carrying out Incident Investigations, Managers, Supervisors, Human Resources, Health & Safety Committee Members and anyone who wants to increase their injury prevention knowledge. |
 *Participants must attend parts 1 & 2 to complete this training
Did you know employers with a well-developed claims management program see a 20-30% reduction in lost workdays per claim? Workplace injuries can be costly if not managed effectively, which doesn’t just mean for the organization but the industry as a whole.
Our Claims Management program will train you to set up a process before anyone is injured, so you can ensure a smooth transition through medical appointments, modified work, and into the return to full duties.
Claims management doesn’t end with physical injuries. This course will also cover psychological injury claims and the nuances that are required to effectively manage the claim and the return to work process.
In this online course, you will cover the following:
- Developing a process for managing claims and modified work prior to an injury occurring
- Managing physical and psychological injury claims, including accommodations and modified work
- Methods to tackle long-term claims to get them back on track
- Ways to mitigate costs to the organization and the injured worker.
Recommended for:
Human Resource professionals and all managers and supervisors who may play a role in the claims management or modified work processes.
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 *Participants must attend parts 1 & 2 to complete this trainingDid you know employers with a well-developed claims management program see a 20-30% reduction in lost workdays per claim? Workplace injuries can be costly if not managed effectively, which doesn’t just mean for the organization but the industry as a whole.
Our Claims Management program will train you to set up a process before anyone is injured, so you can ensure a smooth transition through medical appointments, modified work, and into the return to full duties.
Claims management doesn’t end with physical injuries. This course will also cover psychological injury claims and the nuances that are required to effectively manage the claim and the return to work process.
In this online course, you will cover the following:
- Developing a process for managing claims and modified work prior to an injury occurring
- Managing physical and psychological injury claims, including accommodations and modified work
- Methods to tackle long-term claims to get them back on track
- Ways to mitigate costs to the organization and the injured worker.
Recommended for:
Human Resource professionals and all managers and supervisors who may play a role in the claims management or modified work processes.
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*Please specify if you are a supervisor or frontline worker when you register
Hospitality workers face immense pressure to satisfy customers, co-workers, and supervisors, with many reporting increased stress from their work.
When workers feel safe discussing psychological health and safety challenges in the workplace, it encourages open dialogue between employees and employers and creates a supportive working environment that promotes positive well-being.
In this online course, you will cover the following:
- Testimonials and case studies from individuals within the hospitality industry
- Communication, coping mechanisms and support for common mental health challenges such as anxiety, depression, addictions, and harassment
- How to notice, acknowledge and support poor mental health in ourselves and co-workers
- Additional resources and community support
Recommended for:
- Supervisors, Managers, Human Resources, all workers, and anyone interested in learning more about Psychological Health and Safety
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True injury prevention starts and ends here! By identifying hazards before they cause an injury or damage, you can prevent suffering and the potential for major human and monetary costs. An effective hazard identification and control program is the key to a healthy and safe workplace.
In this online course, you will cover the following:
- Different types of hazards and where they can be located
- The hierarchy of controls
- How to prioritize each hazard
- How to assess the effectiveness of current controls and how to make them more effective
Recommended for:
- All Key Staff (those who will be overseeing and/or carrying out hazard identification, risk assessment, and control, Managers, Supervisors, Human Resources, Health & Safety Committee Members and anyone who wants to increase their injury prevention knowledge.
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Testimonials:
“The ‘Your Safety Committee and the Law’ training series offered by Service Hospitality was outstanding! We coordinated a private session for a group of employees to learn together — it was absolutely perfect! The training was well organized, and the facilitators were professional, knowledgeable and highly engaged; moreover, it was evident that Service Hospitality took the necessary time to carefully develop a professional training package. Online learning can be tough; this training kept everyone engaged in learning the whole time! Most importantly, it was relevant and customized to meet our unique needs.”
-Michael Lavis, Creative Options
Excellent organized content that builds on your knowledge and reinforces what you already know. One of the main things that impressed me about the webinar was that it was relevant to today’s workplace and very interactive, which kept me focused and engaged. The support from presenters was first-rate and was delivered at a well-paced level which allowed me to learn quickly.
-Nadia
I have done a number of different webinars, honestly, this is by far the best one I have ever done!!! Just keep doing what you are doing. Thanks for the opportunity, I have signed up for many more of your webinars.
-Cal
It was excellent. The instructor was very easy to understand and did not rush through the webinar. I found it to be very eye-opening and a reminder of how important safety is for all of us.
-Christine
One of the best online training experiences I have had. I really don’t have any suggestions – info was clear, concise and lots of opportunities to ask questions. Thank you!
-Keri
Woohoo, thanks, Brelyn! I just have to say you are a fantastic presenter! This kind of information can be incredibly dry, but you have a way of injecting so much fun and making it interactive. Your teaching style really helped me and other members of the Safety Squad in attendance really absorb the info. I appreciate you and can’t wait to recommend your webinar series to anyone else needing this valuable training.
-Wendy
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