Mandate, Vision & Values


The objective of Service Hospitality is to build the capacity of members to prevent worker injury and manage injury claims to reduce associated costs, including WCB rates, through strategic guidance, training, education and resources based on members’ current and future needs that establishes and improves their health and safety management system.


Our vision represents a future state or condition of Service Hospitality that serves as a motivating force.  It is an inspiration that compels people to action.  It may appear as an abstract idea but when people begin to see it can be achieved and exist, it becomes a powerful guiding principle.  

Our Vision is:


Values are an organization’s principles or standards of behavior; one’s judgement of what is truly important.  Values can be used to define, create and maintain corporate culture.  Over the last few years, we have become a young, family-centric organization. Service Hospitality is a balanced and diverse workplace. The average age of employees is just under 35, 80% are female, and 90% have young families or have not started a family yet. These employees are concerned about not just balancing home/work life, but also working towards a cause which is greater than themselves.  It is important that the values of the organization reflect this stage of life as well as inspire the associates.

Our Values are:

Always being your best self
Playing well with others
Redefining possible
Willing to embrace change
Safe work.  Safe family.  Safe friends.

Our History

Established in 1996, Service Hospitality (previously known as the SHSA) has grown from a staff of one in a small office in Saskatoon to a full complement of associates in two cities.  As time progressed, we made some changes to the structure of our physical offices and now operate out of one head office location in Regina.  Our professional consultation and training services have grown to include safety-centered leadership training programs, safety evaluations that evaluate existing safety management systems, and many resources to move an organization from having no safety program to having a fully functioning safety management system.